1. These Terms govern purchases of footwear from JANEX at pantofle.com and the free electronic services: the order form and customer account.<\/p>\n\n\n\n
2. The Store sells physical goods: slippers, warm house boots, clogs and house slides. Individual product pages describe sizes, materials, prices and availability.<\/p>\n\n\n\n
3. These Terms take effect on the day the new JANEX store launches at pantofle.com and apply to Orders submitted from that day.<\/p>\n\n\n\n
1. Seller: Jan Ligas, a sole trader operating as Ligas Jan P.P.H.U. JANEX<\/strong>, Polish tax identification number (NIP) 7352208200. Registered business and correspondence address: os. Stach\u00f3wka 226E, 34-451 Tylmanowa, Poland.<\/p>\n\n\n\n 2. Contact: sklep@pantofle.com<\/a>, telephone +48 883 244 059<\/a>. This address also handles returns, complaints and personal collection.<\/p>\n\n\n\n 3. The business is entered in Poland\u2019s Central Registration and Information on Business (CEIDG).<\/p>\n\n\n\n 1. Seller means the business in \u00a7 2. Store means the JANEX website at pantofle.com. Goods means footwear offered in the Store. Customer means a person placing an order. Order means a declaration submitted using the purchase form. Account means an optional customer account. Terms means this document.<\/p>\n\n\n\n 2. Consumer means a natural person buying for purposes not directly related to their business or professional activity.<\/p>\n\n\n\n 3. A Protected Business Customer is a natural person entering into a contract directly related to their business where the contract is not professional in nature for that person. Statutory protection concerning unfair terms, withdrawal and conformity applies to the extent provided by law. Requesting an invoice does not in itself remove that protection.<\/p>\n\n\n\n 1. Use requires an internet-connected device, a current browser supporting JavaScript and essential cookies, and an email address for order communications. Blocking essential cookies may affect the cart or login.<\/p>\n\n\n\n 2. The Customer supplies accurate details needed to fulfil the purchase. Unlawful content, infringement of others\u2019 rights and interference with the Store, including spam or bypassing security, are prohibited.<\/p>\n\n\n\n 3. These Terms are available free of charge on this page and can be saved or printed.<\/p>\n\n\n\n 1. An Account is optional and free; guest purchases are available. The registration form collects account details and an email enables the Customer to set a password.<\/p>\n\n\n\n 2. The order-form service lasts for the process of placing an Order. The Account service starts upon successful registration and continues indefinitely. The Customer may request its closure using the email in \u00a7 2. Closure does not affect existing sales contracts or statutory record retention.<\/p>\n\n\n\n 3. Complaints about electronic services can be sent to the email in \u00a7 2 with a description and contact details. Consumers receive a response within 14 calendar days of receipt.<\/p>\n\n\n\n 1. The Customer selects the Goods, variant and quantity, adds them to the basket, enters the required details, chooses delivery and payment, and checks the summary. The Customer can correct the details and basket before submitting the Order.<\/p>\n\n\n\n 2. The final purchase button clearly indicates an obligation to pay. The summary shown before that button is used includes the price of the Goods and the delivery charge.<\/p>\n\n\n\n 3. Submitting an Order constitutes the Customer\u2019s offer. The Store automatically accepts the Order when it receives confirmation of successful payment from the payment provider; the sales contract is formed at that moment. Recording an unpaid Order alone does not mean that it has been accepted for fulfilment.<\/p>\n\n\n\n 4. The Seller sends confirmation of the contract and its terms to the email address given in the Order.<\/p>\n\n\n\n 5. If Goods are found to be unavailable after payment, the Seller contacts the Customer and offers production with a newly agreed dispatch date or a refund. The Seller does not unilaterally change the product or the date; a failure to reach agreement does not restrict the Customer\u2019s statutory rights.<\/p>\n\n\n\n 1. Prices of Goods and delivery include applicable taxes. The total is shown before the Order is submitted. Additional charges require the Customer\u2019s express consent.<\/p>\n\n\n\n 2. The Store accepts online payments only, including for personal collection. Stripe processes card, BLIK, Przelewy24, Apple Pay or Google Pay payments, subject to availability for the selected currency and device. Checkout shows the available methods. Cash and cash on delivery are not offered.<\/p>\n\n\n\n 3. The Customer may choose PLN or EUR before paying for the Order. EUR product prices come from a separate price list and are not a live conversion of PLN prices. The payment amount and currency are shown in the summary; any currency-conversion charges imposed by the Customer\u2019s bank depend on the Customer\u2019s agreement with that bank.<\/p>\n\n\n\n 4. Payment is due within 24 hours of submitting the Order. An unpaid Order is cancelled after that deadline; the Customer may place a new Order. If payment was initiated within the deadline but is still being processed, its status must be checked before cancellation. A payment received after the Order has been cancelled is refunded without undue delay using the same payment method. The cancelled Order is not automatically reinstated; the Customer may place a new Order.<\/p>\n\n\n\n 5. The Seller issues an invoice for every Order: in the individual customer\u2019s name or using the business details supplied. The invoice is sent to the email address given in the Order.<\/p>\n\n\n\n 6. A product price-reduction announcement must display the appropriate lowest price for the period required by law.<\/p>\n\n\n\n 1. Delivery charges within Poland are: ORLEN Paczka PLN 18 including tax, InPost parcel lockers PLN 18 including tax, InPost or DPD courier PLN 22 including tax, and personal collection PLN 0. In EUR, domestic delivery charges use a fixed rate of PLN 4.4056 per EUR and are rounded to cents: EUR 4.09, EUR 4.09, EUR 4.99 and EUR 0 respectively. Delivery within Poland is free from PLN 200 or EUR 45.40 of Goods after discounts, depending on the Order currency; checkout shows the available methods and applicable charge.<\/p>\n\n\n\n 2. The Seller dispatches ready-stock Goods within 1 business day of payment confirmation. A model or size that needs to be sewn is dispatched within 3 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays in Poland. Dispatch time does not include transit.<\/p>\n\n\n\n 3. Estimated transit within Poland is usually 1\u20133 business days after dispatch. This estimate is additional to the time needed to prepare the Order.<\/p>\n\n\n\n 4. The Store delivers to Poland and the other European Union member states. International delivery has one flat charge per Order based on the destination country, including Orders containing several pairs. The charge for the selected country and currency is shown before the Order is submitted; the domestic free-delivery threshold does not apply internationally.<\/p>\n\n\n\n 5. Delivery to Corsica, the Balearic Islands, the Azores and Madeira requires an individual quote and agreement before purchase; standard checkout is not available for these areas. Contact sklep@pantofle.com<\/a> for a quote.<\/p>\n\n\n\n 6. Personal collection takes place at the address in \u00a7 2 after notification that the Order is ready and agreement of a collection time. Orders for personal collection are paid online.<\/p>\n\n\n\n 7. When a carrier offered by the Seller is used, the risk of accidental loss or damage passes to the Consumer when the Consumer, or a person designated by the Consumer other than the carrier, receives the Goods.<\/p>\n\n\n\n 1. Consumers and eligible Protected Business Customers may withdraw from a distance purchase without giving a reason within 14 days of receiving the Goods. For separate deliveries, batches or parts, the period begins on receipt of the last item, batch or part.<\/p>\n\n\n\n 2. Sending notice before the deadline is sufficient. Use the online withdrawal form<\/a>, email or the address in \u00a7 2. The online form is optional; we confirm receipt of online notices by email.<\/p>\n\n\n\n 3. Return Goods without undue delay and within 14 days after giving notice. The Customer pays the direct cost of a change-of-mind return. Original packaging is not a condition of withdrawal. The Customer is responsible for diminished value caused by handling beyond what is needed to inspect the Goods.<\/p>\n\n\n\n 4. We refund payment without undue delay and within 14 days of receiving notice; we may withhold it until receiving the Goods or proof of dispatch, whichever comes first. Withdrawal from the whole contract includes reimbursement of the least expensive standard delivery option offered at purchase. The same payment method is used unless the Customer expressly agrees to another method without additional charges.<\/p>\n\n\n\n 5. See Returns and complaints<\/a> and the model notice at the end of these Terms. Sewing a standard model or size after an Order is placed does not automatically remove withdrawal rights.<\/p>\n\n\n\n 6. Individual orders require separate agreement through the contact form<\/a>. Before such an order is agreed, the Seller specifies its scope, price and timing and explains the right of withdrawal or any applicable statutory exclusion. Contacting the Seller through the form alone does not exclude the right of withdrawal.<\/p>\n\n\n\n 1. The Seller is responsible to Consumers for a lack of conformity becoming apparent within 2 years of delivery. Protected Business Customers have the statutory protection described in \u00a7 3.<\/p>\n\n\n\n 2. Repair or replacement may be requested, and a price reduction or withdrawal in the circumstances provided by law. See Returns and complaints<\/a> for rights and submission details. The Seller bears the costs of statutory complaints.<\/p>\n\n\n\n 3. Complaints can be submitted by email or post to \u00a7 2; photos and a receipt are not mandatory conditions for acceptance. Consumers receive a response within 14 calendar days of receipt; no response in time means acceptance.<\/p>\n\n\n\n 4. Applicable law governs purchases by other businesses. These Terms do not establish a contractual exclusion of their statutory warranty rights or a voluntary commercial guarantee.<\/p>\n\n\n\n 5. If a complaint does not resolve the dispute, the Consumer may seek an out-of-court consumer dispute-resolution procedure, for example through the competent regional Trade Inspection authority in Poland. Information is available on the UOKiK website<\/a>. The Seller decides whether to participate on a case-by-case basis and, after an unresolved complaint, provides the Consumer with the required statement of consent or refusal on paper or by email.<\/p>\n\n\n\n\u00a7 3. Definitions and protected customers<\/h2>\n\n\n\n
\u00a7 4. Using the Store<\/h2>\n\n\n\n
\u00a7 5. Accounts and electronic services<\/h2>\n\n\n\n
\u00a7 6. Orders and formation of the sales contract<\/h2>\n\n\n\n
\u00a7 7. Prices and payment<\/h2>\n\n\n\n
\u00a7 8. Delivery and dispatch times<\/h2>\n\n\n\n
\u00a7 9. Withdrawal from a purchase<\/h2>\n\n\n\n
\u00a7 10. Complaints about Goods<\/h2>\n\n\n\n
\u00a7 11. Personal data and reviews<\/h2>\n\n\n\n