{"id":12,"date":"2026-10-27T01:56:30","date_gmt":"2026-10-27T00:56:30","guid":{"rendered":"https:\/\/site31791.jdmsite.com\/?page_id=12"},"modified":"2026-11-01T00:54:24","modified_gmt":"2026-10-31T23:54:24","slug":"zwroty","status":"publish","type":"page","link":"https:\/\/pantofle.com\/en\/zwroty\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"\n

Would you like to return your slippers or clogs? Below you will find information about withdrawing from an online purchase and a separate process for complaints about goods that do not conform to the contract.<\/p>\n\n\n\n

Returns without giving a reason<\/h2>\n\n\n\n

Consumers may withdraw from an online purchase within 14 days of receiving the goods<\/strong>. If one order is delivered separately, in batches or in parts, the period starts when the last item, batch or part is received. This right also applies to sale items.<\/p>\n\n\n\n

Send your withdrawal notice before this period expires. You can use the online form, email sklep@pantofle.com<\/a> or send a statement to the JANEX address below. The online form is one available option; a customer account is not required to give notice.<\/p>\n\n\n\n

\n
Start a return<\/a><\/div>\n<\/div>\n\n\n\n

The Wygodne Zwroty form is in Polish. Submitting your withdrawal does not require buying a shipping label.<\/p>\n\n\n\n

Please identify the order and the items you are returning, and provide details that allow us to identify your purchase and contact you. We confirm receipt of notices submitted through the online form by email.<\/p>\n\n\n\n

Sending the goods back<\/h2>\n\n\n\n

Send the goods back without undue delay and no later than 14 days after giving notice of withdrawal<\/strong>. Dispatching the parcel before that deadline is sufficient. You pay the direct return shipping cost for a change-of-mind return and may choose your own carrier.<\/p>\n\n\n\n

Protect the footwear against damage in transit. Original packaging is not a condition of return. You may try on and inspect the footwear as you would in a shop; you are responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.<\/p>\n\n\n\n

After submitting your withdrawal through Wygodne Zwroty, you can arrange a shipment from Poland. Available shipping options and prices are shown before payment. You may also choose another carrier. For returns from other countries, choose a carrier that delivers to our address or contact us.<\/p>\n\n\n\n

Refunds<\/h2>\n\n\n\n

We refund the payment without undue delay and no later than 14 days after receiving your withdrawal notice<\/strong>. We may withhold the refund until we receive the goods or proof of dispatch, whichever comes first.<\/p>\n\n\n\n

When you withdraw from the whole contract, we also refund the original delivery cost up to the least expensive standard delivery option offered. We use the original payment method unless you expressly agree to another method that does not involve additional charges.<\/p>\n\n\n\n

Complaints: goods not conforming to the contract<\/h2>\n\n\n\n

You may complain if the footwear does not conform to the contract. The seller is responsible for a lack of conformity that becomes apparent within 2 years of delivery<\/strong>. These rights are separate from the 14-day change-of-mind return.<\/p>\n\n\n\n

You may request repair or replacement. A price reduction or withdrawal is available in the circumstances provided by law, including where we refuse repair or replacement, fail to bring the goods into conformity, or the problem remains after an attempt to repair or replace them. If the lack of conformity is serious, you may request a price reduction or withdrawal immediately; withdrawal on this basis requires a serious lack of conformity.<\/p>\n\n\n\n

Send your complaint to sklep@pantofle.com<\/a> or the JANEX address below. Describe the problem, when it appeared and the remedy you request; include purchase and contact details. Photos can help, but are not a condition for accepting a complaint. A receipt is not the only acceptable proof of purchase.<\/p>\n\n\n\n

We respond within 14 days of receiving the complaint<\/strong>; no response within that period means the complaint is accepted. This is the response deadline, not necessarily the time needed to complete a repair or replacement. The seller bears the costs of a statutory complaint, including collecting goods for repair or replacement. Contact us to arrange collection.<\/p>\n\n\n\n

Returns and complaints address<\/h2>\n\n\n\n

Ligas Jan P.P.H.U \u201eJANEX\u201d<\/strong>
os. Stach\u00f3wka 226E
34-451 Tylmanowa, Poland
Email: sklep@pantofle.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Would you like to return your slippers or clogs? Below you will find information about withdrawing from an online purchase and a separate process for complaints about goods that do not conform to the contract. Returns without giving a reason Consumers may withdraw from an online purchase within 14 days of receiving the goods. If […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":5,"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":2635,"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/2635"}],"wp:attachment":[{"href":"https:\/\/pantofle.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}